Returns, Exchanges, Refunds Policy

return exchange refund policy

Return, Exchange, Refund Policy & Instructions…

For Hassle Free Returns, Exchanges & Refunds please make sure that you follow the exact instructions below to expedite your request…

IMPORTANT:

To speed up the process, Bypass the PayPal Claims and Resolution Center OR your Merchant Card Provider as they can Delay The Process by Several Weeks. They often require extra back and forth communication which drags out what should have been a simple process.

We oversee your requests and requirements directly for all qualifying items within 48hrs of sending you your confirmation.

1. For Hair Analysis Kits
2. For Health Program Consultations
3. For Supplements

1. For Hair Analysis Kits

Any UNUSED Hair Analysis Kit can be exchanged for another product or service on our website for 1 year (365 days) after purchase.

If your requirements change and you do not require a Hair Mineral Analysis in the near future, remember that you can always transfer any Kit HAK ID to a Family Member, Friend or Co-Worker.

If you have ordered a downloadable hair analysis kit from our website, your satisfaction is backed by a 100% guarantee. For 1 year (365 days) you can get your money back for any UNUSED kit that you purchased. If you also ordered a health program support consultation, then this service would be refunded at the same time.

Please note that once we have submitted a hair sample to the lab, then the kit is considered USED.

Once we have accepted your return request, the ID that makes your Hair Analysis Kit will be considered VOIDED and can no longer be used. A new one would need to be ordered if you change your mind.

Our online transaction provider allows us to reverse transactions directly to your Credit Card or PayPal account for 56 days after the initial purchase. If you submit a return request after this time, we will send your refund using PayPal.

Use this form to submit your request

Important: When you buy a downloadable Hair Analysis Kit from our website, it actually opens an account with us. If after 1 year you do not use the kit then we close the account and the ID for this individual test is considered void and unusable. If you have a voided kit, please contact Hair Analysis Support for additional information.

2. For Health Program Consultations

If you have ordered a Health Program Consultation, have received your final lab analysis report and feel that it is complete enough that you do not need this extra support then this service can also be completely refunded for 1 year (365 days).

"No-Show Appointments" require that you notify us within 24hrs of your appointment time to qualify for a refund.

Our online transaction provider allows us to reverse transactions directly to your Credit Card or PayPal account for 56 days after the initial purchase. If you submit a return request after this time, we will send your refund using PayPal.

Use this form to submit your request

3. For Supplements

If you purchased Trace Nutrients Supplements or any other supplement DIRECTLY from our website within the last 90 days then your purchase qualifies for returns, exchanges and refunds.

Return authorizations must be obtained from Customer Service prior to returning your items. Please use our online form (linked below) to submit your request.

You will be asked to send any items for return to the warehouse address that was on the original box that you received. Remember to include the Original Packing Slip, as it has the Invoice Number and other relevant Account Information to expedite your return.

If you do not have the Original Packing Slip, then please contact us to get the Invoice Number. You will need to include this with your return so that we can identify your package when it arrives.

Returns are accepted no later than 90 days from date of purchase. No opened bottles or containers with tampered safety seals may be returned. All returned items are subject to a 15% restocking fee. Refunds, less the restocking fee are issued once returned merchandise is received and inspected.

Please note that from time to time we promote quality products from other vendors via email subscription or our website. If you clicked over to and purchased directly from one of these websites, then you will need to contact them directly for product returns.

Our online transaction provider allows us to reverse transactions directly to your Credit Card or PayPal account for 56 days after the initial purchase. If you submit a return request after this time, we will send your refund using PayPal.

Use this form to submit your request

Important: Do NOT use the address on our contact page for returns. This is a SEPARATE office. The correct address can be found on the Original Packing Slip that you received.